Customer Care

All leather furniture should be protected from exposure to sunlight and heat, these elements may cause the leather to fade or lose its soft feel.
  It is important to clean leather periodically with a dry cloth to remove residual dust and prevent dirt build-up.  
Do not use harsh cleaners or solvents, as they can abrade the finish or top coat of the leather. A leather protection cream can be used to alleviate associated issues with the leather drying or cracking.  
Stretch marks, scars, and insect bites are considered a natural characteristic of leather and are part of the unique nature of the product. These are not considered to be defects and are not covered under warranty.  
Most liquids will be initially repelled by the leather but if left on the surface for an extended period of time they will be absorbed into the leather. If a liquid is spilled on the surface it is best to blot the liquid immediately with a clean, absorbent cloth.  
Spills such as butter, oil or grease should be wiped with a clean, dry cloth immediately, the spot should then dissipate into the leather in a short period of time.  
For any stubborn stains or spills, it is best to use a lightly dampened cloth with warm water to blot at the stain to remove it. If this fails to work, mix a solution of water with mild soap (no detergent), then blot to remove the stain. Bot again with a dry cloth. Do not scrub at the stain or spill.

We recommend vacuuming regularly with a soft upholstery attachment. Dirt combined with body moisture can produce a grimy discolouration to the fabric. Vacuuming will also remove grit that can wear away the fabric.
We recommend using a professional dry cleaning service at least once a year. * Do not place the fabric in direct sunlight or near heaters, as this can fade and damage the fabric. Use curtains or blinds to protect your furniture from direct sunlight through windows.
To clean spills, immediately dab with absorbent paper or white, non-abrasive cloth, and then remove the stain. Wash only using colourless, mild soapsuds (no detergent).
Temporary pilling can happen with some fabrics. This is not considered a fault and can be removed with a pill removal machine. Pilling is a characteristic of many upholstered fabrics and is a result of excess fibre coming off the surface of the material. The release of excess fibre results in small balls or ‘pills’ forming on the surface of the material. This condition is not covered under warranty by the fabric mills, as it is not a defect. It is simply excess material being released.
The pilling will persist until the excess fibre is gone, and then it will cease. To remove the pills, use a pill removal machine or a battery-operated shaver to lightly shave the fabric and restore the look of the surface. This may need to be done 3 to 4 times, but pilling on the surface will begin to diminish, and ultimately stop over time.